FAQ List

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Are there any extra costs involved when returning an order?
Can I get my watch repaired or overhauled at Jeweler van Willegen?
Do I get a confirmation if I have placed an order?
How can I file a complaint?
How can I place an order?
How often does a mechanical watch need to be serviced?
Is it possible to contact us by phone?
Is it possible to order by telephone?
Is it possible to pay by bank transfer?
Is it possible to pay cash?
Is it possible to pay with a Juwelier van Willegen voucher?
Is it possible to pay with iDeal?
Is it possible to return* items?
Is it possible to send an email?
What happens to my watch when it goes in to be serviced?
When will my order be delivered?
Why should I order through Jeweler van Willegen?
You have not received a confirmation, what is wrong?

Are there any extra costs involved when returning an order?
Can I get my watch repaired or overhauled at Jeweler van Willegen?
Do I get a confirmation if I have placed an order?
How can I file a complaint?
How can I place an order?
How often does a mechanical watch need to be serviced?
Is it possible to contact us by phone?
Is it possible to order by telephone?
Is it possible to pay by bank transfer?
Is it possible to pay cash?
Is it possible to pay with a Juwelier van Willegen voucher?
Is it possible to pay with iDeal?
Is it possible to return* items?
Is it possible to send an email?
What happens to my watch when it goes in to be serviced?
When will my order be delivered?
Why should I order through Jeweler van Willegen?
You have not received a confirmation, what is wrong?